power971
Habitué
Bonjour à tous. Je suis confronté à un problème assez épineux sur mon PC portable tout neuf (MSI GS60 6QC), et j'espère que vous pourrez m'aider.
Comme le dit le titre, l'ordinateur fait des BSOD en sortie de veille. Il ne le fait pas à tous les coups, mais au moins dans 60% des cas. Et comme vous le savez, en cas de travail en court, c'est assez ennuyeux.
Vous pouvez trouver ci-dessous le rapport d'erreur WhoCrashed de ces BSOD,ainsi que la config de l'ordi. N'étant pas familier avec ce domaine, je ne sais comment interpréter les résultats de ce rapport.
PS: J'ai acheté l'ordinateur sans OS, pourrait-il y avoir un lien?
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System Information (local)
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Computer name: DESKTOP-QHCFVLF
Windows version: Windows 10 , 10.0, build: 10586
Windows dir: C:\Windows
Hardware: GS60 6QC, Micro-Star International Co., Ltd., MS-16H8
CPU: GenuineIntel Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8496951296 bytes total
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Crash Dump Analysis
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Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Tue 24/05/2016 17:14:53 GMT your computer crashed
crash dump file: C:\Windows\Minidump\052416-6156-01.dmp
This was probably caused by the following module: netbt.sys (netbt!TimerExpiry+0xF3)
Bugcheck code: 0x139 (0x3, 0xFFFFD0012649C650, 0xFFFFD0012649C5A8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\Windows\system32\drivers\netbt.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: MBT Transport driver
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Tue 24/05/2016 17:14:53 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: netbt.sys (netbt!TimerExpiry+0xF3)
Bugcheck code: 0x139 (0x3, 0xFFFFD0012649C650, 0xFFFFD0012649C5A8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\Windows\system32\drivers\netbt.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: MBT Transport driver
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
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Conclusion
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2 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
Comme le dit le titre, l'ordinateur fait des BSOD en sortie de veille. Il ne le fait pas à tous les coups, mais au moins dans 60% des cas. Et comme vous le savez, en cas de travail en court, c'est assez ennuyeux.
Vous pouvez trouver ci-dessous le rapport d'erreur WhoCrashed de ces BSOD,ainsi que la config de l'ordi. N'étant pas familier avec ce domaine, je ne sais comment interpréter les résultats de ce rapport.
PS: J'ai acheté l'ordinateur sans OS, pourrait-il y avoir un lien?
*********************************************
--------------------------------------------------------------------------------
System Information (local)
--------------------------------------------------------------------------------
Computer name: DESKTOP-QHCFVLF
Windows version: Windows 10 , 10.0, build: 10586
Windows dir: C:\Windows
Hardware: GS60 6QC, Micro-Star International Co., Ltd., MS-16H8
CPU: GenuineIntel Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8496951296 bytes total
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Tue 24/05/2016 17:14:53 GMT your computer crashed
crash dump file: C:\Windows\Minidump\052416-6156-01.dmp
This was probably caused by the following module: netbt.sys (netbt!TimerExpiry+0xF3)
Bugcheck code: 0x139 (0x3, 0xFFFFD0012649C650, 0xFFFFD0012649C5A8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\Windows\system32\drivers\netbt.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: MBT Transport driver
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Tue 24/05/2016 17:14:53 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: netbt.sys (netbt!TimerExpiry+0xF3)
Bugcheck code: 0x139 (0x3, 0xFFFFD0012649C650, 0xFFFFD0012649C5A8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\Windows\system32\drivers\netbt.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: MBT Transport driver
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
2 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.